Shipping policy

All orders received are processed immediately and will be packaged and shipped at the earliest convenience. It may take up to 2 weeks for beef shares to ship. If you would like to cancel your order or combine multiple orders, please contact us at brittany@sugarhillfarmstead.com as soon as possible. We will do our best to accommodate you to the best of our ability, however, if the order has already been processed and packaged, changes may not be possible. In the event that you receive an incorrect item, or an item is missing from your order, please reach out within two business days, and we will be sure you are taken care of!

Quality is our priority and our meat is flash frozen at the peak of freshness. All orders are individually packed in a Sugar Hill Farmstead cooler bag and box with insulated liners. Our goal is to always get the products to you frozen. However, we cannot guarantee that every cut will remain completely frozen. As long as the meat is cold to the touch, products have not been compromised. If any of your items are warm, please let us know so we can make this right.

We have chosen to trust FedEx to deliver all orders. You will receive three confirmations: an order confirmation immediately upon purchase, a confirmation when your order is being packed and a confirmation when your order has been picked up by FedEx. All packages will be left without a signature and can be delivered as late as 8pm.

P.O. box addresses are not accepted.

We are not responsible for incorrect addresses or mistakes entered in shipping details.